Ramirez v. Hyatt

Summary

A California state court jury returned a roughly $15.5 million verdict July 9th in a wrongful death lawsuit accusing staff at a Hyatt hotel of failing to check on a comatose diabetic guest who missed her checkout time.

The San Diego County jury returned their verdict two days after hearing closing arguments in a trial that began on June 23. The family of decedent Cindy Gonzalez claims that had Hyatt staff followed their own policies in 2022, they would have found Gonzalez shortly after she failed to vacate her room as scheduled and could have gotten her medical care sooner.

Plaintiff attorney Bruce Broillet of Greene Broillet & Wheeler LLP asked jurors to award more than $40 million for Gonzalez’s death, however Hyatt argued a hotel is not a medical facility and that they respected the privacy requested by Gonzales’s “do not disturb” sign while still complying with industry-standard practice to perform regular wellness checks.

Outcome

Estate Pain & Suffering 500,000.00
Jose Ramierz Past Pain & Suffering 1.1M
Jose Ramirez Future Pain & Suffering 8.525M
Sanjuana Gonzalez Past Pain & Suffering 1.2M
Sanjuana Gonzalez Future Pain & Suffering 4.2M

Blog Posts

Hyatt Hit With $15.5M Verdict Over Diabetic Guest’s Death: Watch Full Trial via CVN
Jul 10, 2026

Hyatt’s Checkout Policies Blamed At Trial For Diabetic Guest’s Death: Watch Online via CVN
Jun 25, 2026